Unlike many website hosts, we have direct access to LiveRes through our umbrella of Inhabit IQ. While getting access to your customer’s DNS information, you may be able to simply reach out to their direct representative to clarify the DNS status of your customer’s site.
However! They may note that you’ll need access from their OPS department. This department usually uses CloudFlare – a 3rd party software that is used to manage DNS records. This is a problem if:
- The customer is no longer going to be using LiveRes for their PMS as well as for their site
- They note that this is the only access that they have to the DNS information
If either or both of these are the case, the customer will need to contact their DNS host (usually GoDaddy, Network Solutions, etc) and get direct access to the hosting account. Our development team will not be utilizing CloudFlare as we want the customer to have control of this critical part of their business.