The purpose of this article is to show you how to troubleshoot missing units in the back end of your customer’s PMS account if the units do not populate during a Sync. For each VR customer, if they add units, edit unit names/filters, or remove units, you need to click Sync Now in the Q4 Vacation Rental Settings to upload all of the Vacation Rental posts. If you have completed the sync and you are still missing new units, try the tactics in the video linked below to figure out the issues.
This article is a work in progress. If you do not find your PMS here or doing these items doesn’t work, ask for help. If you figure out another way that helps you fix this issue, please update the article or relay the message.
ESCAPIA
Covered in the video:
- Verify Unit Distribution
- Check EscapiaNET Missing Unit Report
If there is an issue with the Escapia setup that is not simply distributing the unit, use this Escapia Tutorial on setting up a unit to fix the issue, or share this document with your customer so they can fix the issue: http://support.homeawaysoftware.com/articles/en_US/Article/HASW-Configuring-Unit-Requirements-for-EscapiaNet?category=Setup&subdir=haswpartner. If you or your customer have updated rates, it can take up to 24 hours for Escapia to re-validate the rates before you can see a change on your site.
BAREFOOT
Find the Property in question in the Barefoot Account. On the Property Information page in the General area on the Amenities tab, make sure that the Property is set to “iLink Booking”.
